July 31, 2018

AI in customer experience

From Alexa to Intercom, people are increasingly aware of having AI-enabled interactions. They’re ready for bots and voice assistants to act more human, but might not be ready for them to look more human. Capgemini Consulting published an AI in CX survey of 10,000 people across 10 countries, identifying how comfortable they are interacting with AI: 73% are aware of having interactions enabled by AI. 62% want human-like voice and intellect. Read more

July 25, 2018

Lil Miquela

Miquela Sousa or @lilmiquela has 1.3 million followers on Instagram, 25 thousand monthly listeners on Spotify, cover stories in Highsnobiety and Wonderland Magazine, and collaborations with Prada, Supreme, Diesel, and Moncler. She identifies as a 19-year-old robot, but she’s as real as any social media influencer. In Wired, influencer marketing agency cofounder Adam Rivietz argued, “Virtual influencers aren’t trying on a clothing brand. They can’t tell you, ‘This shirt is softer than another, and that’s one of the reasons you should buy it. Read more

July 10, 2018


When parents Teruyuki and Yuka Ishikawa originally posted photos of their daughter online, they didn’t expect Saya to become an overnight celebrity. They shared her photos to generate interest in their short film project, but the family put those plans on hold after receiving offers for Saya to be featured in ad campaigns, product announcements, even a research study with Tokyo University. Some of her fans even cosplay as Saya. Read more

2018 Brian Rose